Operations management, workshop

2018-05-25 14:12:23

June 14-16, 2018

 The workshop “Operations management” 

Operations management is one of the critical aspects of the enterprise management. The tools and concepts derived from operations management can be widely applied to all types of business processes in different industrial sectors. The objective in this open-enrollment program course is to add value to the participant as a manager by building the capabilities through a variety of learning experiences. After learning this course, the participants are expected to be equipped with the state-of-art knowledge of operations management and be able to handle operational challenges from real-world practice. To this end we will review the major building blocks of operations management as well as their implementations in companies such as Toyota, Capital One, Shouldice Hospital among others.

This three-day training is aiming at developing a strategic framework in helping managers to think about several key challenges in operations management.  In particular, several critical topics will be discussed and reviewed in this course. 

  1. Fundamental Concepts and Tools: Bottleneck analysis, process diagram and Gantt chart
  2. Understanding the Processes: Batch process vs. Assembly Process
  3. Lean Operations: the Principles and Tools of lean operations, Implementing lean principles in service  
  4. Quality Management and Six Sigma: Statistical control of the process and the organizational context for quality management
  5. Managing Variabilities. What are the strategies of reducing variability and the waiting time?
  6. The Interface between Operations and Accounting: How can operational improvements be translated into profitability?  
  7. Managing Uncertainties from the Supply Side: How can firms manage employee turnover?   What is the tradeoff between capacity and flexibility? 
  8. Operations Strategy: The strategic tradeoff between “focused” and “diversified”. 

For whom:

  • Top Managers and CEO’s from both the private and public sector.
  • Professionals from the industries, such as logistics, warehouse, retail, etc..
  • Managers who are interested in operations management and business process improvement.
  • Entrepreneurs who want to learn how to leverage the potential of Operations.

What do you get from the Course:

At the end of this course, students should be able to

  • Understand the fundamental concepts and tools in Operations Management
  • Understand the principle of lean operations and its application in service context
  • Understand the value of flexibility and the strategies of managing supply uncertainty
  • Understand the strategic impacts of waiting and the operational approaches to reduce it
  • Understand the analytical tool to conduct operational improvement
  • Develop a strategic mindset about the tradeoffs in operations management

 

Program Lecturer

Zhijian

Dr. Zhijian Cui, Associate Professor of Operations Management

Dr. Zhijian Cui is currently an Associate Professor of Operations Management at Nazarbayev University Graduate School of Business and a Professor of Business Administration at University of Science and Technology of China School of Management.    Before joining Nazarbayev University,   Zhijian was a tenured Associate Professor of Operations Management at IE Business School (Spain) and a Visiting Assistant Professor of Operations Management at HKUST Business School, the Hong Kong University of Science and Technology (Hong Kong).   He received PhD in Operations Management from INSEAD (France), M.B.A. from Pepperdine University (U.S.), M.S. in Management from EuroMed Marseille School of Management (France) and Bachelor in Engineering from Tsinghua University (China).

Zhijian’s research is focused on the management of collaborations and conflicts in new product development (NPD) process. His research has been published in Production and Operations Management, Decision Sciences, IEEE Transactions on Engineering Management, Cornell Hospitality Quarterly, Research-Technology Management, etc. and received numerous awards from different academic entities. Zhijian is the current President of INFORMS (Institute for Operations Research and Management Sciences) Technology, Innovation Management and Entrepreneurship Section  (till 2019).   He received the National “Sexenio de Investigación” Accreditation from Spanish National Commission for the Evaluation of Research Activity (CNEAI) in July 2017. 

At IE business school, Zhijian supervised the dissertation research of two doctoral students and taught Operations and Supply Chain Management core course and Strategic New Product and Service Development elective course for PhD, M.B.A. and Master of Management Programs. He received “Best Ten Lecturers” award from the Hong Kong University of Science and Technology in 2016 and was voted as one of ten “HKUST Great Minds” speakers in the same year. He also received “Best Professor of Master of Management Program” award from IE Business School in 2015 and “Best Professor of the Year” award from the MBA Program of Shanghai International Studies University in 2014. 

Prior to joining the academia, Zhijian worked as a plant manager for three years in a kitchen cabinet factory in California. On this position, he implemented dramatic reforms on operational process and significantly improved the profits. He also worked as an engineer for Siemens (China) before going abroad. In addition, he was involved in a couple of consultancy projects for Philips (Netherlands) and Siemens (Germany).

Venue : Nazarbayev University, Graduate School of Business, 53 Kabanbay Batyr, Astana

Dates: June 14-16, 2018. Registration closes two weeks before the start of the course

Price: 245 000 KZT including all course materials.

 

FOR REGISTRATION CLICK HERE

 

PROGRAM SCHEDULE

Day 1

08:30-09:00

Registration

09:00-10:30

Introduction.  Benihana of Tokyo Case

10:30-11:00

Coffee Break

11:00-12:30

Lego Game,  Bottleneck Analysis,   Gantt Chart

12:30-13:30

Break for Lunch

13:30-15:00

Batch Process:   Kristen’s Cookies Company

15:00-15:30

Coffee Break

15:30-17:00

Kristen’s Cookies Company,  Lean Operations and Toyota

Day 2

09:00-10:30

Quality Management and Six Sigma

10:30-11:00

Coffee Break

11:00-12:30

Applying Lean Principles in Service:  Capital One Case

12:30-13:30

Break for Lunch

13:30-15:00

Managing Variabilities

15:00-15:30

Coffee Break

15:30-17:00

Managing Supply Uncertainty:  7-Eleven Hong Kong CDC Case

Day 3

09:00-10:30

The Interface between Accounting and Operations: Pumping Iron at Cliffs & Associates Case

10:30-11:00

Coffee Break

11:00-12:30

Operations Strategy:  Shouldice Hospital

12:30-13:30

Break for Lunch

13:30-15:00

Team work for Presentations

15:00-15:30

Coffee Break

15:30-17:00

Presentations and Concluding Remarks

If you have any questions, please contact Arailym Kadyrova

8 7172 69 45 74, 8 701 214 77 76