Graduate Schools of Business
Высшая Школа Бизнеса
Жоғары Бизнес Мектебі
Seminar "Conflict Management"
Conflict in the workplace is absolutely inevitable, and an essential aspect of being a good leader is understanding how to manage it. How much time and energy have you spent avoiding or ignoring situations that seem likely to produce disagreement? How often are you refraining from giving honest feedback or constructive criticism for fear of conflict? How many times have you seen teams or relationships torn apart by individuals expressing different opinions or perspectives in a way that became contentious?
However, conflict need not be negative, or have harmful consequences. When it is approached with the correct mindset and strategies, conflict has the potential to be a tremendous force for positive growth and change.
However, conflict need not be negative, or have harmful consequences. When it is approached with the correct mindset and strategies, conflict has the potential to be a tremendous force for positive growth and change.
coming soon
Venue: offline in Almaty
Price:
250 000 KZT*
(discounts are available - check with the manager for details)
250 000 KZT*
(discounts are available - check with the manager for details)
What will you learn:
- Define conflict, and differentiate between constructive (functional) conflict and destructive (dysfunctional) conflict
- Understand the hallmarks of constructive conflict
- Learn and practice techniques of turning destructive conflict into more constructive conflict
- Understand the relationship of empathy and perspective taking to managing conflict effectively
- Define and explain Emotional Intelligence, and understand the relevance to conflict management
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Understand communication techniques which are likely to mitigate defensiveness and make the other person feel supported rather than attacked -
Practice communicating appropriately and effectively in a conflict situation, making the other person feel seen, heard and understood
For whom:
- Executives and Senior and Middle Managers
- Emerging Leaders: Up-and-coming professionals who aspire to leadership roles
- HR and Talent Development Professionals
- Team Leaders and Supervisors: Those responsible for guiding and motivating smaller teams within the organization
- Entrepreneurs and Small Business Owners
- Professionals in Transition: Individuals transitioning from technical or individual contributor roles into managerial positions
Faculty
Program Schedule
Coming soon
Our contacts:
If you have any questions, we will be happy to answer them.
Tel:
+7 (7172) 70 57 63
+7 (7172) 70 64 00
+7 (7172) 70 91 76
+7 (701) 366 74 94
+7 (7172) 70 90 44
Email:
gsb.exed@nu.edu.kz