Operations Excellence: Design and Improvement of Processes
Learning how to understand, design, and improve processes is a core skill for every leader. A process is a series of steps involved in manufacturing a product or delivering a service, and each step has a capacity that ultimately determines how well the organization can meet market demand. When processes are poorly designed, organizations face bottlenecks, mismatches between supply and demand, and efficiency losses. When processes are well designed, they enable strategy execution, customer satisfaction, and sustainable growth.